Privacy Policy

TriniPharmaTT (SIE Services Ltd.) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your data when you shop with us online or in-store.

1. Information We Collect

We may collect the following information when you interact with us:

• Personal details such as your name, phone number, email, and address.
• Payment details provided when completing purchases.
• Proof of payment or receipts sent via WhatsApp to 1 (868) 331-8491.
• Order history and transaction details.
• Any information voluntarily shared with our customer service team.

2. How We Use Your Information

Your personal information is used for the following purposes:

• To process and fulfill your orders.
• To communicate with you regarding order status, delivery updates, or payment verification.
• To provide customer support and handle queries.
• To improve our services, website, and shopping experience.
• To comply with legal and regulatory requirements.

We do not sell, trade, or rent your personal information to third parties.

3. Payment Security

• Payments must be made via our approved bank accounts at First Citizens Bank or Scotiabank T&T Ltd.
• Customers must send proof of payment via WhatsApp to confirm orders.
• We do not store your bank account details or card details after your transaction is completed.

4. Sharing of Information

We may share limited customer information with trusted third parties only when necessary to:

• Fulfill deliveries (courier/logistics providers).
• Process customs clearance (for Tobago deliveries).
• Comply with legal obligations or law enforcement requests.

All partners are required to handle your information securely and use it only for the intended purpose.

5. Data Retention

We retain your order details and payment confirmations for record-keeping and legal compliance. WhatsApp receipts and messages are kept only as long as necessary for order verification and customer service.

6. Customer Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of any inaccuracies in your information.
• Request deletion of your personal information, subject to legal and financial record-keeping requirements.

7. Cookies & Website Use

If you use our website, we may collect non-personal information such as IP address, browser type, and browsing behavior through cookies. These are used to enhance your online experience and improve site performance.

8. Data Protection

We take all reasonable precautions to protect your data from unauthorized access, alteration, or disclosure. However, no electronic transmission over the internet can be guaranteed 100% secure, and customers share information at their own risk.

9. Updates to Privacy Policy

We may update this Privacy Policy from time to time. The updated version will always be posted on our website. Continued use of our services after updates constitutes acceptance of the revised policy.

10. Contact Information

For questions regarding this Privacy Policy or your personal data, please contact us at: